General Terms and Conditions of Sale

 

I. PREAMBLE

The present general conditions of sale apply exclusively between the company FRENCH MODE (hereinafter "We, Us, Our") and any person visiting or making a purchase via the website www.french-mode.com (hereinafter "You, Your").
Any Internet user can access the General Conditions of Sale at the Site www.french-mode.com (hereinafter the "Site"), at the following address:

http://www.french-mode.fr/content/terms-and-conditions-of-use

The General Conditions of Sale may be subject to amendment. The conditions applicable are those in force on the Site at the time of placing Your order.
We can modify the General Conditions of Sale at any time. You are therefore advised to regularly refer to the latest version of the General Conditions of Sale which are available at all times at the following address:

http://www.french-mode.fr/content/terms-and-conditions-of-use

 

II. CONTRACT

You acknowledge having the capacity to contract under the conditions described below, that is, that You are of age and are not under guardianship or curatorship. You acknowledge having read and understood the General Conditions of Sale before placing Your order. The fact of placing an order implies Your full and unreserved acceptance to the General Conditions of Sale.


After You place Your order, We will send You an e-mail confirming it. We also inform You of the shipment of Your articles. In order to be sure to receive these e-mails, consider adding the following address to Your contact list:

      [email protected]

We respond to Your order within the limits of Our available stocks or subject to stock availability from Our suppliers. When You order, We will inform You of the availability of the products You want to buy on the presentation page for each product. Nevertheless, if despite Our vigilance, products are unavailable after You order, We will notify You by e-mail and invite You to cancel or modify Your order. The data recorded on the Site constitute proof of the order. The data recorded by the payment system constitute proof of the financial transactions.

Your order will only be processed after total receipt of Your payment, and the time limits applicable are those on the day of receipt of payment.

 

III. PRICE

The prices displayed on the Site are indicated in Euros and are all taxes included (ATI), excluding delivery charges, processing and handling fees for Your order and gift packaging costs. We reserve the right to change Our prices at any time without notice. The prices charged are those in force on the date of the order. The amount of the delivery charges for delivery of the articles will be displayed automatically on Our Site upon validation of Your order, and will be communicated to You again when Your order is confirmed by e-mail. In accordance with article L.121-19 of the Consumer Code, upon delivery of each article, You will receive written confirmation of the price paid and the shipping costs charged to You.


Despite all Our efforts, it may be that a limited number of items listed on Our Website have a price error. Rest assured however that We check prices during the procedure for sending Your article. If the corrected price is lower than the price displayed on the Website, We will apply the lower price and send You Your article. If the corrected price is higher than the price displayed on the Website, We will inform You and cancel Your order unless You choose to accept the order at the new price.


In the event of an order from a country other than France, You are the importer of the products concerned. Customs duties or other local taxes, import duties or State taxes are likely to be charged. These taxes, duties and sums are not Our responsibility. They will be at Your expense and are Your sole responsibility both in terms of declarations as well as payments to the competent authorities and organizations in Your country. We are not required to verify or to inform You of applicable customs duties and taxes. We advise You to inquire about these issues with Your local authorities.

 

 

IV. PAYMENT

Payment is secured by a 256 bit SSL certificate via Paybox. 

A. CASH PAYMENT


Payment for Your entire order must be made when validating the order by clicking the "Order with Payment Obligation - VALIDATE" button in order to debit Your bank account. At no time can the amounts paid be considered as deposits or instalment payments.

 

B. PAYMENT IN THREE INSTALMENTS (3X)


Payment of one-third of the total of Your order must be made when validating Your order. Two subsequent payments will be charged to Your account on the anniversary of Your first payment. At no time can the amounts paid be considered as deposits or instalment payments.

Bank credit and debit cards Visa, MasterCard, American Express, JCB, PayPal and Paylib are accepted. Payment is only debited when the order is placed.

You guarantee that You have the authorizations necessary to use the method of payment chosen when placing Your purchase order.

Payments by bank cheque or bank transfer are not accepted.

In the event You are in arrears in the payment of the price, We would be entitled to claim default interest calculated on the basis of the legal rate in force and applicable from the day of the amounts due and payable.

 

 

V. DELIVERY

A. FREE DELIVERY


All deliveries are free for orders of € 200 or more in metropolitan France.


B. TIME LIMIT


Delivery is made to the address You indicated when ordering. Delivery times vary depending on the carrier You have chosen and time required to create "Made-to-Order" products. The delivery time is indicated in working days on departure from Our premises or those of Our supplier, for a delivery in France or Worldwide. The departure order is given after full payment of the amount of Your order, with the exception of orders paid in three parts which will be sent upon receipt of the first part of the total amount of Your order.

This time limit is communicated by way of illustration. In any case, in accordance with article L.138-1 of the Consumer Code, the delivery will occur no later than 30 days after the conclusion of the  contract. After 30 days, You will be able to rescind the contract by registered letter with a request for  acknowledgement of receipt or by writing via another durable medium if, after We instructed, under  the same terms, to make the delivery or to provide the service within a reasonable grace period, We  had not done so within this period. The contract will be considered to be voided on the date of receipt of the letter or of the written notification informing Us of this voiding unless We have complied in the interim.

The delivery time can at times be greater than 3 weeks. This will be the case when the product is "Made-to-Order" and will therefore be hand-made by the creator.

If the delivery time exceeds 3 weeks due to the failure of carriers when routing between countries, We will in no way be responsible for any delivery delays which are the fault of the carriers.

If the package is returned to Us as the result of an error or negligence on Your part (address error, no name on the mailbox, the fact that You did not pick up the package at the post office, etc.), You will be responsible for the costs of reshipping the products. We wish to stress that these charges must be paid prior to the reshipment. In the event of delivery of a product that does not conform to Your order, please contact Our customer service at the following address: http://www.french-mode.fr/contact/ with proof of the failure of the product to conform to the order.

In this case, We will exchange the product. The product must be returned complete (packing, accessories, manual, etc.), in its original packaging and accompanied by a copy of the invoice.

In the event of product non-conformity, the return shipping fees will be refunded to You. The return of the article must be done by registered mail, or by any other means giving a real date.

In the absence of possible exchange of the returned article, and if You do not have a credit on Our Site, refund of the invoiced price of the returned non-compliant articles will be made by cheque.

CAUTION: Be sure to contact our customer care before returning a product to Us.

 

VI. DESCRIPTION OF PRODUCTS

All products sold on the Site are new. Each product offered on the Site has a detailed fact sheet in the online catalogue. The information is that provided by the brands and designers. The photos of products and their descriptions may not accurately reflect the characteristics of the products despite the care taken with these details. We cannot under any circumstances be held responsible for erroneous data transmitted by the brands and designers.

 

 

VII. RIGHT OF CANCELLATION AND RETURNS

 

You have a period of 14 days from receipt of Your products to exercise Your right of cancellation without having to justify the reasons or pay a penalty. A single return is available. Subsequent returns remain the responsibility of the customer.

As an exception, all the "Made-to-Order" products, being hand-made and personalized, are neither taken back nor exchanged, in accordance with article L.121-21-8 of the Consumer Code.

In the event of exercise of the right of cancellation, You must return the articles delivered in their original packaging, in perfect condition, undamaged, spoiled or soiled, complete (accessories, manuals, warranty, etc.) and accompanied by a copy of the sales invoice and the cancellation form. An acknowledgement of receipt will be sent to You promptly by mail upon receipt of the form. It will be Your responsibility to retain all evidence of this return, which implies that the articles are returned by registered mail, or by any other means giving a real date, the return costs in any event being to Your account. Refund of the invoiced price of the articles returned will occur no later than 14 days after receipt of the articles or 14 days from the date on which We are informed of Your decision to cancel, whichever occurs first. The refund will be made using the same means of payment that You used for the initial transaction. Articles that are returned incomplete, damaged, spoiled, worn or soiled by You will not be refunded in full and cannot in any event give rise to the issuance of a credit for an amount equivalent to the price of the initial order.

Product returns are to be made in their origin and complete state (packing, accessories, manual, etc.) allowing their marketing in the new state and accompanied by a copy of the purchase invoice.

In order to validate the return of Your products and obtain the return address, please send Your return request to the following address:

http://www.french-mode.com/order-history

FRENCH MODE reserves the right to refuse Your return request under the following conditions:

      - The return authorization time is more than 14 days
      - The returned product is not in its original state
      - The product is/was on sale or is/was the object of a promotion

If you wish to return all or part of your order, please log into your account and request a Return Merchandise Authorization (RMA) on the Order Details page. We provide a free return label for orders in France. For international returns you must pay the shipping charges. In the case of an exchange, your replacement product will be shipped free of charge worldwide.

CAUTION: Be sure to contact our customer care before returning a product to Us.

VIII. CUSTOMER SERVICE

The time period for processing a request to Our customer service can vary from 2 to 48 hours depending on the product (time period given by way of illustration). To contact Our customer service, You can contact Us by mail
      - At the following address: http://www.french-mode.com/contact
      - Send a letter to:


FRENCH MODE
12, rue Vivienne Lot 3
75002 PARIS 
FRANCE 

      - By phone: +33(0)1 77 62 85 00

 

IX. LIABILITY LIMITATION

We disclaim all responsibility in the event that the product delivered does not comply with the legislation of the country of delivery other than France. We cannot be held responsible for breach of contract in case of stock-out or product unavailability, force majeure, of disruption or total or partial strike, notably of postal services and the means of transport and/or communications. We cannot be held responsible for any direct or indirect damages that may arise due to the purchase of products. Total or partial inability to use the products due to a mismatch of equipment cannot result in Our liability or give rise to any compensation or reimbursement. Hypertext links may refer to other sites. We disclaim all responsibility in cases where the contents of these sites could contravene the legal and regulatory provisions in force. To the limit of what is permitted by law, We provide the Site www.french-mode.com and its content on an "as is" basis. We make no representation or give any warranty of any kind, whether express or implied regarding the Site, its operation or its content. None of the information, including indications relating to the availability and conformity of the products present on the Site has any contractual value. In addition We do not declare or warrant that the information accessible via the Site is accurate, complete or up-to-date. In no case will We incur liability with individuals or professionals for lost profits, loss of business, loss of data or lack earnings or any other consequential damage or what was not foreseeable at the time of the use of the Site or the conclusion of the sales contract between Us and You. We cannot under any circumstances be held responsible for the use that might be made of the objects for sale on this Site and the consequences that would ensue therefrom. The user is solely responsible for the product. It is the user's responsibility to ensure that his actions conform to the legislation in force in his country and do not adversely affect himself or others.

 

X. PROTECTION OF PERSONAL DATA

A. CNIL DECLARATION


www.french-mode.com
 FRENCH MODE is registered with CNIL (The French National Commission on Informatics and Liberty) under standard NS°48. You are informed that this automated processing of information, including the management of Your e-mail address, was the subject of a declaration to the CNIL under the number 1769481. To exercise this right, simply send a letter to:

FRENCH MODE
12, rue Vivienne Lot 3
75002 PARIS
FRANCE 

B. ENGAGEMENTS

We are committed to protecting Your personal data. All personal data concerning You that We have collected are treated with the strictest confidentiality.

C. CONFIDENTIALITY POLICY

Votre compte client et votre mot de passe sont des informations personnelles et strictement confidentielles qui ne peuvent pas être utilisées ou communiquées à des tiers. Vous êtes responsable de l'utilisation qui est faite de votre compte client par des tiers, notamment en cas d'imprudence ou de négligence de votre part.

 

XI. APPLICABLE LAW AND COMPETENT JURISDICTION

This contract is subject to French law, (FRANCE). The language of this contract is the French language. In case of dispute, only the French courts (FRANCE) will be competent.

 

XII. CUSTOMER SERVICE

For any information or question, You can reach Our customer service by e-mail at this address: http://www.french-mode.com/contact

 

XIII. CLAIMS

You can contact Us by email at the following address: http://www.french-mode.com/contact